|Francesco Caputo, is Research Fellow at Department of Computer Systems and Communications, Masaryk University, Czech Republic where he is lecturer of Service and System Thinking and of Knowledge Management. He is also adjunct Professor of Knowledge Management at Department of Informatics, University of Bari, Italy and member of Scientific Board of Reald Summer School (University of Reald Vlore - Albania). His main research interests include but are not limited to complexity, knowledge management, healthcare management, network theory, corporate communication, strategy, and systems thinking. He is member of the Editorial Boards of several international journals and he serves as reviewer several journals. He is Secretariat of the ASVSA, Association for research on Viable Systems (www.asvsa.org). He was also finalist at the 2012/2013 Emerald/EMRBI Business Research Award and he has won the best presentation award at the 2016 B.S. Lab. Symposium “Governing Business Systems. Theories and Challenges for Systems Thinking in Practice” and the best paper award at the 19th Toulon-Verona (ICQSS) Conference “Excellence in Services”.